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1- For a refund, the product must be returned within 30 calendar days of original purchase date.
2- Product must be in original box with original accessories, packaging, manuals, and registration card in undamaged, clean, and brand- new and reselling condition.
3- Products returned within policy with the UPC code missing will not be accepted.
4- Product that is returned incomplete, damaged, or with its serial number missing or tampered with will not be accepted for return.
5- Prices and fees are final at the time of sale. Otoric does not price match with competitors or its own prices after the order is shipped.
6- Physically damaged products will not be accepted for return.
7- Returned Product Serial Number must match the serial number originally sent to the customer.
8- Most of the items sold are subjected to 10% Restocking Fee
9- Food Products are not returnable
10- Buyer covers return shipping charges.
11- International (Non-USA) Customers are responsible for the local duties, taxes and their related fees.
12- Packages might require a signature at the time of delivery. Recipients may set their own delivery time and date by going to the shipping company’s website.
13- Buyer is responsible for both return shipping charges and the restocking fee if package is refused / not available at the time of delivery.
14- Otoric is not responsible for any delivery issues caused by the mother nature (Flood, Storm, Hurricane …)
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