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FAQ

When would i get it , if I order today?

Most of the orders are shipped within a Day and delivered within 2 business days.

How Much time do I have to return the product ?

For an exchange or refund, the product must be returned within 30 calendar days of original purchase date. Some product categories such as grocery are not returnable.

Do I need to keep the box in order to be able to return ?

Yes. Product must be in original box with original accessories, packaging, manuals, and registration card in undamaged, clean, and brand- new and reselling condition.

There was a manufacturer's rebate that I applied for . Can I return the product if the barcode is not there ?

Products returned within policy with the UPC code missing will not be accepted.

I can not find the charger for this laptop !!! Can I return it ?

Product that is returned incomplete, damaged, or with its serial number missing or tampered with will not be accepted for return.

I paid $300 for this item 2 Weeks ago. I just found out that there is a sale by one of your competitors for $270, Would you be able to price match?

Generally the answer is NO and Prices and fees are final at the time of sale. Otoric does not price match with competitors or its own prices after the order is shipped. However, there are times that our suppliers offer the same promotion to us, which we would gladly pass it to our customers.

I want to return this monitor, but the screen has a crack on it. Can I return it ?

Physically damaged products will not be accepted for return.

I got 2 of the same products from 2 Different sellers. I am not sure which is which. Can I just return it to you ?

Returned Product Serial Number must match the serial number originally sent to the customer.

I do not need this product anymore . Can I return it ?

 Yes. However please note that  most of the items sold are subjected to 10% Restocking Fee [We collect restocking fee since we are getting charged by our vendors for returning any of these items].

I do not like this printer. I got it 20 days ago. I dont like the way it prints. Can I return it?

For Printers: If returned in used condition, the buyer is responsible to either pay or replace for the original supplies (ink, toner, roller, …)

Are You going to send me a return shipping label ?

Yes, but please be advised that buyer covers return shipping charges.

I am from Canada , Should I pay for customs and duty ? International (Non-USA)

 Customers are responsible for the local duties, taxes and their related fees.

I work from 9 to 5 , can you leave the package by my door ?

Packages might require a signature at the time of delivery. Recipients may set their own delivery time and date by going to the shipping company’s website. We can still help you by sending the package to your work address.

What If I change my mind after you have shipped my order, can I just refuse the package ?

Buyer is responsible for both return shipping charges and the restocking fee if package is refused / not available at the time of delivery.

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November 4, 2020 0
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We simply retail the Best, the fastest !

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  • 7821 Alabama Ave
    Unit 4
    Canoga Park, CA
  • (818) 577-3224
  • info@otoric.com

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  • Monday - Friday:
  • 9:00AM - 4:30PM
  • Saturday:
  • 10:00AM - 3:00PM

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