FAQ

Most of the orders are shipped within a Day and delivered within 2 business days.

For an exchange or refund, the product must be returned within 30 calendar days of original purchase date. Some product categories such as grocery are not returnable.

Yes. Product must be in original box with original accessories, packaging, manuals, and registration card in undamaged, clean, and brand- new and reselling condition.

Products returned within policy with the UPC code missing will not be accepted.

Product that is returned incomplete, damaged, or with its serial number missing or tampered with will not be accepted for return.

Generally the answer is NO and Prices and fees are final at the time of sale. Otoric does not price match with competitors or its own prices after the order is shipped. However, there are times that our suppliers offer the same promotion to us, which we would gladly pass it to our customers.

Physically damaged products will not be accepted for return.

Returned Product Serial Number must match the serial number originally sent to the customer.

 Yes. However please note that  most of the items sold are subjected to 10% Restocking Fee [We collect restocking fee since we are getting charged by our vendors for returning any of these items].

For Printers: If returned in used condition, the buyer is responsible to either pay or replace for the original supplies (ink, toner, roller, …)

Yes, but please be advised that buyer covers return shipping charges.

 Customers are responsible for the local duties, taxes and their related fees.

Packages might require a signature at the time of delivery. Recipients may set their own delivery time and date by going to the shipping company’s website. We can still help you by sending the package to your work address.

Buyer is responsible for both return shipping charges and the restocking fee if package is refused / not available at the time of delivery.