For an exchange or refund, the product must be returned within 30 calendar days of original purchase date. Some product categories such as grocery are not returnable.
Yes. Product must be in original box with original accessories, packaging, manuals, and registration card in undamaged, clean, and brand- new and reselling condition.
Generally the answer is NO and Prices and fees are final at the time of sale. Otoric does not price match with competitors or its own prices after the order is shipped. However, there are times that our suppliers offer the same promotion to us, which we would gladly pass it to our customers.
Yes. However please note that most of the items sold are subjected to 10% Restocking Fee [We collect restocking fee since we are getting charged by our vendors for returning any of these items].
Packages might require a signature at the time of delivery. Recipients may set their own delivery time and date by going to the shipping company’s website. We can still help you by sending the package to your work address.